Doubleknot Privacy and Security Policy
The following contain our policies on privacy and security. We invite you
to contact us if you have questions about this policy. You may contact us by mail,
email, telephone or fax at the following:
20665 4th Street, Suite 103
Saratoga, California 95070
Telephone: +1 408-971-9120
Fax: +1 408-741-1000
We realize most organizations, especially those that include youth membership, are
very concerned about privacy. Keeping member information secure, and using
it only as our members would want us to, is a top priority. It is Doubleknot's policy
that all your information is confidential and owned by your organization.
Doubleknot does not rent, sell, or share personal information about you or your
organization with other people or other companies except to fulfill products or
services you've requested, comply with law enforcement and to communicate your organization
as a subscriber to Doubleknot's services. Access by you to your information
is available through a password and unique user ID. By default, from
log in to log out, all communication between our server and your browser is encrypted.
Our list of member organizations is accessed from our home page at
www.doubleknot.com. If you wish to remove your organization from
appearing in our list of member organizations you may do so by contacting us
with a request to make your organization private. The request must come
from the primary contact listed for the organization and include the
When you visit Doubleknot's site we use "cookies" to provide context to
your visit. A cookie is a small amount of data that is transferred to your browser
by a Web server and can only be read by the server that gave it to you. It cannot
be executed as code or deliver viruses.
Most browsers are initially set to accept cookies. You can set your browser to notify
you when you receive a cookie, giving you the chance to decide whether to accept
it. Cookies are required to use Doubleknot.
automatically log the IP/Internet address of your computer, Doubleknot does not
use this information other then to protect against ourselves and our members against
the user ID and, if you consent, encrypted password you use to log on to the site.
We store this information solely to make the logon on process easier. Other
cookies we use are "session only" cookies and are removed then your visit
to our site ends.
How We Secure Information
Doubleknot protects information in several ways.
When you send confidential personal information to us on our Web site, such as a
credit card information, member name or user ID and password, secure server software
which we have licensed encrypts all information you input before it is sent to us.
The information is scrambled en route and decoded once it reaches our Web site.
By default, when signed on or making a payment, all communication with us is
encrypted. Our secure communication can be verified when clicking on the secure
communications seal on our payment screen and at log on.
We also use encrypted communications to transmit information between us and our
service providers. For example, to process credit card payments we have a
secure connection to our payment processor.
For software, secure communications and service providers we only use well known
and established companies generally recognized a leader in their field. For
example, we use GeoTrust, Inc. technology for secure communications and Authorize.Net
and PayPal for payment processing.
We do not allow the transmission of sensitive information thorough insecure or unencrypted
channels like email.
To safeguard the confidentiality of personal information we collect from unauthorized
access or disclosure our servers are housed behind a firewall in secure, restricted
access facilities and we fully comply with Payment Card Industry Data Security
Standards (PCI DSS). Only authorized representatives of Doubleknot or our facility
management companies can physically access our servers. To secure data from
accidental loss, alteration or destruction we back up data on our servers every
All settlements for online payments taken on behalf of our member organizations
are securely transmitted to our bank account via Electronic Funds Transfer.
This account, with Wells Fargo Private Bank, has specifically been established
to house funds from our member organizations. Withdraws on this account
require the approval of two company officers and internal policy requires a documented
funds remittance request.